Booking Policies

1. Reserving a place

A booking is confirmed when the deposit (or full payment) has been received and verified by our payment provider, and we have sent you a confirmation email with a booking reference.

2. Deposits

Deposits are shown on each retreat page and are charged per person. If you book after the balance due date, the full amount is taken at booking.

3. Balance payments

The balance is due 60 days before arrival for retreats in Europe and 75 days for retreats in Bali. We email reminders 14 days and 3 days before the due date. You can pay by card or SEPA transfer.

• If a balance payment fails, we email you and hold your place for 7 days.
• If the balance is still unpaid after 7 days, we may cancel the booking and the cancellation terms below apply.

4. Cancellation by you

• More than 60 days before arrival: the deposit is retained. You can instead move it once to another retreat within 12 months.
• 30 to 60 days before arrival: 50% of the total retreat price is retained.
• Less than 30 days before arrival: no refund.
• Refunds are made to the original payment method within 14 days.

5. Changes and transfers

• You can move to another retreat once, free of charge, up to 60 days before arrival, subject to availability. Any price difference applies.
• You can transfer your place to another person free of charge up to 14 days before arrival.
• Room upgrades are possible at any time, subject to availability.

6. Cancellation by SOLARA

If we cancel a retreat for any reason, including too few bookings, you can choose a full refund of everything paid to SOLARA within 14 days, or a transfer to another retreat. We are not responsible for flights or other travel costs, so we recommend flexible tickets and insurance.

7. Changes to itineraries

Dates are fixed once a retreat is confirmed. Activities may change because of weather, safety or local conditions. We will always offer a reasonable alternative.

8. Travel insurance

Travel insurance covering cancellation, medical costs and repatriation is required. Hiking retreats require cover for mountain rescue.

9. Health and participation

Please tell us about any medical condition, pregnancy or injury that may affect your participation. Facilitators may advise you to skip or adapt sessions for your safety. Retreats are not a substitute for medical or psychological treatment.

10. Waitlists

When a retreat is full you can join the waitlist free of charge. If a place opens, we email waitlisted guests in the order they joined and hold the place for 48 hours.

11. Gift vouchers

Gift vouchers are valid for 24 months, can be used towards any retreat and are non-refundable.